Who this is for
Customers
Discover businesses, compare offers, shop or book where available, keep orders and receipts together, use support and review public business information before paying.
Sheratonio Guide
Everything you should know before using Sheratonio for business
This is the public start-to-finish guide for customers, sellers, owners, employees and partners. Read it before you trade, and return whenever you need help finding a tool or understanding how a Sheratonio workspace works.
Feature availability can vary by business type, plan, verification, country, approval status and platform capability. This guide explains the platform without promising a feature that is not enabled for your workspace.
Who this is for
Owners
Control business identity, plans, team access, storefront presentation, finance, policies and high-impact decisions for the businesses you own.
Who this is for
Sellers and staff
Use only the permissions assigned to you. Work inside the correct active business and do not mix inventory, customers or operations between businesses.
Who this is for
Logistics partners and drivers
Use dedicated delivery workspaces, follow verification and assignment rules, protect tracking information and do not change delivery status unless the real-world event occurred.
Seller & owner journey
Start here and follow the steps in order
1. Create and secure your account
Use your real business contact details, protect your password and complete any requested verification before accepting orders or handling money.
2. Choose the correct business workspace
Create or select the business you operate. Sheratonio keeps each business workspace separate so products, customers, media, subscriptions and team access stay correctly scoped.
3. Complete business identity and verification
Add the business name, description, category, location, contact information, logo and any required verification information. Never upload documents that do not belong to you.
4. Review your plan and access
Check the plan attached to the active business. Features can differ by business type, subscription, country, approval state and platform capability.
5. Build your storefront
Open Branding, Business Studio, Homepage, Media or Theme tools for your business. Add approved images and videos, choose a suitable theme, review typography and make sure the page looks good on phone, tablet and desktop.
6. Add products or services
Use the catalogue tools for your business type. Add accurate names, descriptions, prices, stock or availability, variants, images, policies and other information customers need before buying.
7. Set fulfilment and delivery
Choose the delivery, pickup, booking, reservation or service-flow options available to your business. Confirm coverage, timing and responsibilities before promising them to customers.
8. Set payments and finance
Use only enabled and approved payment methods. Review wallet, payout, commission, refund and transaction information from the business workspace. Never ask a customer to bypass Sheratonio controls.
9. Prepare customer communication
Keep customer messages professional and accurate. Use CRM, notifications, order notes and approved communication tools where available. Protect customer information and never export it without a legitimate business reason.
10. Launch carefully
Preview the storefront as a customer, test key actions, check prices and media, confirm policies, then begin trading. Continue monitoring orders, stock, messages, reviews, returns, payments and business health.
Storefront & business page
How to edit your public presence
Open your active business, then use that business's Branding, Business Studio, Homepage, Media, Theme or Settings tools. The exact label changes by business type because a marketplace store, restaurant, hotel, travel agency, property business and beauty business need different controls.
Identity
Business name, logo, description, category, contact details and public trust information.
Media
Upload real photos or videos from your gallery/files where supported. Use clear, current media that represents what the customer will actually receive.
Theme & typography
Choose a readable professional theme, font direction and text balance. Always preview phone, tablet and desktop layouts.
Customer preview
Before publishing changes, inspect the page like a customer: headings, prices, buttons, images, policies, delivery information and contact paths should all make sense.
Emma AI
Use Emma as your guide, assistant and creative partner
Ask Emma
Use Emma to understand your dashboard, explain platform tools, summarize business information and help you decide what to do next.
Emma Studio
Create or improve approved business images and videos, prepare product creatives, build campaign formats and reuse your Brand Kit where Studio is configured.
Business guidance
Ask Emma for product, inventory, fulfilment, advertising, customer and growth suggestions. Emma should use verified Sheratonio context where the feature provides it.
Governed actions
Some actions can be proposed by Emma but still require permission or approval. Emma should not claim that money, orders, products, advertising or sensitive settings changed unless Sheratonio actually completed the action.
Use AI responsibly
Review AI output before publishing. Check prices, claims, stock, delivery promises, property or hotel facts, certifications and legal statements yourself. AI can assist you; the business remains responsible for what it publishes.
Tools sellers should understand
Your business control areas
Catalogue
Products, menus, rooms, listings, travel offers or services depending on the business type.
Orders & bookings
Review new activity, fulfil accurately, add legitimate status updates and keep customer expectations clear.
Promotions & advertising
Create offers and campaigns only with accurate pricing, dates, stock and claims. Publishing or external delivery can require separate approvals or provider connections.
Finance
Understand commissions, wallet activity, payouts, refunds and transaction records before making financial decisions.
Customers & CRM
Use customer information only for legitimate service and business purposes and respect communication preferences.
Team
Invite employees carefully and assign the minimum permissions required for their work.
Live & media
Use live selling and media tools responsibly. Moderate interactions and do not publish content you do not have permission to use.
Analytics
Use performance data to improve products, service, creative quality and fulfilment rather than making unsupported claims.
Before you do business
Safety, trust and platform rules
Keep account credentials and one-time codes private.
Confirm that the active business shown in the workspace is the business you intend to edit.
Publish truthful prices, stock, availability, descriptions, media and delivery promises.
Respect refunds, returns, disputes, customer privacy and applicable consumer rules.
Do not move customers off-platform to avoid commissions, controls or transaction records.
Give employees only the access they need and remove access when they leave your team.
Treat AI-generated media and text as drafts until a responsible person reviews them.
Use Support when a payment, account, order, security or verification issue is unclear.
Ready?
Your launch checklist
Before accepting business, confirm that your account is secure, the correct business is active, verification is complete where required, your plan is valid, public information is accurate, products or services are ready, fulfilment and payment settings are understood, policies are visible, and you know where to find Emma and Support.